Delivery & Returns

 

 

Delivery & Returns

We offer standard delivery (2 to 3 working days) throughout UK and Ireland.
Delivery times by our Courier Service may vary during busy periods.

FREE delivery on first order. To claim free delivery, please include the code Xmas21 at checkout. Offer valid from Monday 25th October – Monday 29th November.

Northern Ireland

Delivery Rate £7.50
FREE delivery on orders over £100

Republic of Ireland

Delivery Rate £8.50
Free delivery on orders over £100

UK mainland

Delivery Rate £8.50
Free delivery on orders over £150

UK Channel Islands, Highlands, and Islands

Delivery Rate £18.00
Free delivery on orders over £150

For areas outside the above please contact info@winebychill.com for a quotation

Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.

Please allow 3-5 working days for delivery during exceptional circumstances, particularly at peak times of year such as Christmas, Easter and Bank Holidays as our courier network deals with high volume of business.

CANCELLATION

You may cancel your order any time up to 7 days after delivery. If your order has been delivered, we will arrange collection for free and provide a full refund within 14 days. If your order has not been delivered, we will provide a full refund upon receipt of your notice to cancel.

RETURNS

At Wine by Chill we want you to be completely satisfied with your purchase.

Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within 14 days.

Damaged product, e.g. wine suffering from ‘cork taint’, will be replaced or refunded immediately. This will not affect your statutory rights.

Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within 7 days of receiving the order may negate your right to free return and refund.

We accept items for exchange or refund within 30 days from original purchase.

To arrange a return please email us at info@winebychill.com

COMPLAINTS

If you are unhappy with any aspect of our services, products, or website, please contact us at info@winebychill.com, providing details of your complaint and if applicable your order number. Your complaint will be treated with the highest importance and sensitivity.